Application Container Platform Support Portal Documentation
Kubernetes Prod/Ops Cluster maintenance - 14th & 15th January, 6pm
Update - ACP Prod/Ops Kubernetes Maintenance Work
Jan 15, 2026 - 17:45 GMT
In progress - ACP Prod/Ops Kubernetes Maintenance Work
Jan 14, 2026 - 18:06 GMT
Scheduled - ACP Prod/Ops Kubernetes Maintenance Work
Jan 14, 2026 18:00 - Jan 15, 2026 23:59 GMT
Uptime over the past 90 days. View historical uptime.
Artifactory Operational
90 days ago
100.0 % uptime
Today
Drone Github Operational
90 days ago
100.0 % uptime
Today
Drone Gitlab Operational
90 days ago
100.0 % uptime
Today
Gitlab Operational
90 days ago
100.0 % uptime
Today
Jira Service Desk Operational
90 days ago
100.0 % uptime
Today
Keycloak Operational
90 days ago
100.0 % uptime
Today
Kubernetes (not-prod) Under Maintenance
90 days ago
100.0 % uptime
Today
Kubernetes (prod) Under Maintenance
90 days ago
100.0 % uptime
Today
Platform Hub Operational
90 days ago
100.0 % uptime
Today
Sonarqube Operational
90 days ago
100.0 % uptime
Today
Sysdig Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
OpenSearch NotProd Operational
90 days ago
100.0 % uptime
Today
OpenSearch Prod Operational
90 days ago
100.0 % uptime
Today
OpenSearch Ops Operational
90 days ago
100.0 % uptime
Today
ZeroSSL Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Upgrade phub-eks-notprod-ops-prod RDS instance from Postgres 12 to 13 Jan 14, 2026 17:30-18:30 GMT

Database unavailable during RDS PostgreSQL upgrade from v12 to v13. Expected downtime: 10–30 minutes.
Posted on Jan 13, 2026 - 10:21 GMT

Upgrade Platform Hub Production RDS instance from Postgres 12 to 13 Jan 16, 2026 17:30-18:30 GMT

Upgrade Platform Hub production database to PostgreSQL 13.18.
Posted on Jan 13, 2026 - 09:35 GMT

Upgrade Platform Hub Production RDS instance from Postgres 12 to 13 Jan 21, 2026 17:30-18:30 GMT

Upgrade Platform Hub production database to PostgreSQL 13.18.
Posted on Jan 21, 2026 - 17:20 GMT

Kubernetes Prod Cluster maintenance (Monday 26th January 00:45) Jan 26, 2026 00:45-02:45 GMT

ACP Prod Kubernetes Maintenance Work
Posted on Jan 20, 2026 - 17:12 GMT

Kubernetes Prod Cluster maintenance (Tuesday 27th January 00:30) Jan 27, 2026 00:30-03:00 GMT

ACP Prod Kubernetes Maintenance Work
Posted on Jan 21, 2026 - 15:34 GMT

Kubernetes Prod Cluster maintenance (Thursday 29th January 01:00) Jan 29, 2026 01:00-03:00 GMT

ACP Prod Kubernetes Maintenance Work (APM)
Posted on Jan 20, 2026 - 17:12 GMT
Feb 3, 2026

No incidents reported today.

Feb 2, 2026
Drone Pipeline & Sysdig Metric Issues
Resolved - License issue resolved.
Feb 2, 14:11 GMT
Update - License issue resolved.
Jan 15, 14:06 GMT
Update - There has been a delay in procurement due to the xmas period. We are expecting to receive a new Docker Hub license very soon.
Jan 5, 11:09 GMT
Update - We are currently waiting for the SAM team to complete the procurement of the required Docker Hub license. Once this is finalised, it will resolve the current issue and prevent similar problems in the future.
Thank you for your patience.
Dec 8, 14:27 GMT
Update - We’re continuing to work on resolving this issue and have identified a solution that will eliminate the rate-limit bottleneck. This solution involves upgrading our Docker Hub license, which is currently in the procurement process.
Thank you for your patience while we implement this improvement.
Dec 3, 17:04 GMT
Identified - The issue has been identified and a temporary fix is being implemented.
Dec 1, 15:08 GMT
Investigating - We’re currently experiencing some issues where Drone pipelines may fail to start and Sysdig metrics may not display as expected.

Why is this happening?
Docker Hub has daily limits on the number of image pulls. Due to the size of our estate, we’re exceeding these limits which is causing disruptions.

Drone:
A temporary workaround is in place to allow pipelines to run, but you may notice delays. If your pipeline fails, please restart it manually.

If you are using Docker Hub:
Community Docker Hub images are currently unavailable, so steps using them will not work. Switch to an alternative registry such as ECR or Quay.io.

Sysdig:
Some nodes are not reporting Kubernetes metrics to Sysdig. While we investigate, you can use kubectl commands directly on your clusters to gather live service data.
Dec 1, 15:07 GMT
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Sysdig Prod: API Pods JVM Heap and GC Tuning (Wednesday 28th January 20:00)
Completed - Sysdig Prod: API Pods JVM Heap and GC Tuning
Jan 28, 20:35 GMT
In progress - Sysdig Prod: API Pods JVM Heap and GC Tuning
Jan 28, 20:01 GMT
Scheduled - Sysdig Prod: API Pods JVM Heap and GC Tuning
Jan 21, 15:34 GMT
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage