Update - We are currently waiting for the SAM team to complete the procurement of the required Docker Hub license. Once this is finalised, it will resolve the current issue and prevent similar problems in the future.
Thank you for your patience.
Dec 08, 2025 - 14:27 GMT
Thank you for your patience.
Dec 08, 2025 - 14:27 GMT
Update - We’re continuing to work on resolving this issue and have identified a solution that will eliminate the rate-limit bottleneck. This solution involves upgrading our Docker Hub license, which is currently in the procurement process.
Thank you for your patience while we implement this improvement.
Dec 03, 2025 - 17:04 GMT
Thank you for your patience while we implement this improvement.
Dec 03, 2025 - 17:04 GMT
Identified - The issue has been identified and a temporary fix is being implemented.
Dec 01, 2025 - 15:08 GMT
Dec 01, 2025 - 15:08 GMT
Investigating - We’re currently experiencing some issues where Drone pipelines may fail to start and Sysdig metrics may not display as expected.
Why is this happening?
Docker Hub has daily limits on the number of image pulls. Due to the size of our estate, we’re exceeding these limits which is causing disruptions.
Drone:
A temporary workaround is in place to allow pipelines to run, but you may notice delays. If your pipeline fails, please restart it manually.
If you are using Docker Hub:
Community Docker Hub images are currently unavailable, so steps using them will not work. Switch to an alternative registry such as ECR or Quay.io.
Sysdig:
Some nodes are not reporting Kubernetes metrics to Sysdig. While we investigate, you can use kubectl commands directly on your clusters to gather live service data.
Dec 01, 2025 - 15:07 GMT
Why is this happening?
Docker Hub has daily limits on the number of image pulls. Due to the size of our estate, we’re exceeding these limits which is causing disruptions.
Drone:
A temporary workaround is in place to allow pipelines to run, but you may notice delays. If your pipeline fails, please restart it manually.
If you are using Docker Hub:
Community Docker Hub images are currently unavailable, so steps using them will not work. Switch to an alternative registry such as ECR or Quay.io.
Sysdig:
Some nodes are not reporting Kubernetes metrics to Sysdig. While we investigate, you can use kubectl commands directly on your clusters to gather live service data.
Dec 01, 2025 - 15:07 GMT
Artifactory
Operational
Drone Github
Degraded Performance
Drone Gitlab
Degraded Performance
Gitlab
Operational
Jira Service Desk
Operational
Keycloak
Operational
Kubernetes (not-prod)
Operational
Kubernetes (prod)
Operational
Platform Hub
Operational
Sonarqube
Operational
Sysdig
Degraded Performance
VPN
Operational
OpenSearch NotProd
Operational
OpenSearch Prod
Operational
OpenSearch Ops
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Gitlab Production Upgrade (Wednesday 17th December 19:00) Dec 17, 2025 19:00-21:00 GMT
Gitlab Production Upgrade to version 17.5.5
Posted on Dec 08, 2025 - 15:28 GMT
Posted on Dec 08, 2025 - 15:28 GMT